Customer Service (Region Two) Luton Full-time

Logistics Systems Site Engineer

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Logistic Systems Site Engineer

Luton


Jungheinrich UK is a global leader in material handling and intralogistics solutions. Offering forklifts, automated systems, and warehouse management services, the UK branch provides sales, rentals, and support to help businesses optimize their logistics and warehousing operations. Founded in 1953 in Germany, Jungheinrich offers a wide range of products including forklifts, automated guided vehicles (AGVs), racking systems, and warehouse management software.

Role Purpose

To be responsible for the maintenance, repair and on-going technical support of customers’ site 

  • ASRS solutions (Automated Storage & Retrieval Systems) & ancillary equipment
  • Pallet & Tote conveyors and associated control equipment
  • Automatic doors and associated controls
  • Safety & security systems associated with Automated equipment
  • Smooth operation and monitoring of complete system
  • Providing constructive feedback on operation and potential improvements

Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted. 

Role Responsiblities

  • Proactively complete tasks and self-manage
  • Responsible for spare parts stock control 
  • Responsible for identifying equipment reliability and areas that can be improved.  
  • To undertake repairs in accordance with the manufacturers recommendations and industry standard practices
  • To comply with Health & Safety legislation at all times
  • To accurately record all work undertaken
  • To represent the company in a professional manner at all times and maintain customer relations
  • To adhere to the Quality processes and procedures as set out by the company
  • Communicate effectively with Line Managers
  • Any other duties which reasonably correspond to the general character of this role
  • Provide 24 / call out cover (only if site not working 24/7) as part of call out rota
  • Hands on ownership of issues to achieve a quick time resolution
  • Maintain company tools, manuals and all other company property in good and clean order
  • Deputise for Site Manager, if required
  • Prepare and participate in the creation of method statements and risk assessments 

Role Requirements

Essential

  • Proven background in the maintenance and repair of automated / semi-automated intra logistic systems
  • Strong background in Engineering   
  • A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
  • A knowledge of PLC equipment & related software 
  • Excellent PC literacy
  • Excellent communication skills 
  • Health and Safety experience 
  • Physically fit and ability to work at height

Desirable 

  • Technical knowledge Asi, profi-bus, profinet and can-bus systems
  • Previous experience of working with pallet cranes
  • Previous experience of working with pallet conveyor & connected systems 
  • Previous experience of working with tote conveyor & connected systems
  • Full understanding of pre-preventive maintenance (PPM) schedules & procedures
  • Working knowledge of FEM and BS standards governing the automated warehouse industry
  • Leadership Skills
  • Knowledge of Beckhoff / Siemens S7 PLCs
  • IOSH minimum
  • ONC (or equivalent) in Engineering
  • Technical knowledge of Inverters
  • Working with 3 phase electricity

Competencies

Competence

  • Continuously seeks improvements
  • Takes responsibility for his/her actions
  • Adapts to new and changing demands and situations
  • Plans and organises multiple tasks or projects
  • High accuracy in numerical and written work.
  • Conforms to Health and Safety Legislation
  • Attentive and analytical thinker

Collaboration

  • Establishes effective work relationships across all business divisions
  • Integrates into the teams - flexible working attitude
  • Shares knowledge with others proactively
  • Shows respect for others
  • Shows integrity, trust and loyalty
  • Complies with rules and regulations

Clarity

  • Communicates openly, effectively and consistently with all stakeholder groups
  • Deals effectively with people from all levels
  • Able to communicate both face to face, via telephone and in writing

Commitment

  • Takes initiative – self-starter, highly motivated
  • Sets high standards
  • Achieve agreed results on time
  • Focuses on customer needs and customer satisfaction
  • Builds and maintains strong relationships