Customer Service Administrator

Milton Keynes (6-month FTC)

Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.

Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.

Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.

In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose

To provide full and comprehensive administration support for Engineers, Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.
Full and comprehensive administration support to Service customers and suppliers (Internal and External)
Ensure correct and swift processing of all work recorded in SAP

Role Responsibilities

Main Duties

Processing and control of sub contract orders and invoicing
Preparation of SAP quotations for external repairs
Raising any necessary Credit and Debits
Raising Purchase Orders for suppliers, follow up, control and monitor
Provide cover for Service Dispatcher when required

Team Responsibilities

Build a strong and positive relationship with customers, engineers and colleagues
Processing service reports through to invoice
Invoice queries and resolution/escalation as required
Proactive follow up of quotations raised for external repairs and PM contracts
Control and resolution of all SAP error reports
System cleansing as required referring to the error logs.
Process engineer’s timesheets, checking for accuracy, productivity, overtime
Allocate and order Sub–contracted work
Handling and filing of Paperwork
Handling and logging of customer calls efficiently and by agreed procedure
Participate in regular ASM / Admin / Dispatch meetings.
Participate in regular Engineer meetings General office duties
To raise and follow up new Customer request forms
To ensure all Customer Processes are followed and SLA are adhered to
Maintain and amend Customers CRM database

Person Specification

Role Requirements

Experience in a call centre environment is a plus
Good organizational and multi-tasking skills
Experience in handling stressful situations resulting from high volume of phone calls, frustrated customers and changes in departmental priorities or procedures
Strong admin experience
SAP experience is a plus
Excel & Word experience

Competencies Required

Adaptability
Attention to Detail
Flexibility
Influencing
Integrity
Resilience and Tenacity

We have 6 open positions

P382CS || Site Support Engineer

Customer Service Administrator (FTC)

Field Service Engineer

Field Service Engineer

Field Service Engineer

Field Service Engineer