IT Support Technician

Milton Keynes

Without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally.

Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.

Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion. Today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service.

In short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose

The IT Support Technician is responsible for ensuring the smooth operation of the organization’s IT infrastructure by providing first- and second-line technical support to end users.

This role involves building, configuring, and maintaining IT hardware and software, managing user accounts, and troubleshooting technical issues across desktops, laptops, mobile devices, and peripheral equipment.

The technician plays a key role in delivering excellent customer service, minimizing downtime, and supporting business productivity through timely resolution of IT incidents and proactive system maintenance

Role Responsibilities

Provide first and second-line support for hardware, software, and network issues across desktops, laptops, mobile devices, and peripherals.
Install, configure, and maintain devices, operating systems, applications, and security tools.
Manage user accounts, permissions, and access in line with company policies.
Diagnose and resolve technical incidents via phone, email, remote tools, or in person.
Escalate complex issues to senior IT staff or third-party vendors when necessary.
Maintain accurate records of issues and resolutions in the IT ticketing system in line with defined SLAs.
Assist with IT asset management, including inventory tracking and lifecycle management.
Support system upgrades, patching, and proactive maintenance to minimize downtime.
Educate users on best practices for security and efficient use of IT resources.
Create documentation for known problems and maintain an accurate Knowledge Base
Track record of project delivery to deadlines (must be able to demonstrate knowledge and experience)
Imaging, testing, and dispatching of new and existing IT hardware and software
Proactive engagement and maintaining good working relationships with users to determine issues for rectification
Engaging with the rest of the IT Team and assisting with their duties as required

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Head of IT.

Role Requirements

Skills:

Excellent troubleshooting skills
Excellent verbal and written skills
Patience and empathy with end-user requests
Work under own initiative
Self-manage own responsibilities and deadlines
Business centric mind-set
Strong attention to detail
Maintain a continuous improvement mindset

Qualifications:

GCSE / O Levels
Microsoft accreditations (desirable)

Experience:

Hands-on support of Microsoft operating systems (Windows 10/11) and Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
Troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
Active Directory administration, including user account management and group policies.
Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
Experience with IT ticketing systems (USU desirable)
Installing and configuring operating systems and applications.
Supporting remote access solutions (Zscaler, MFA, remote desktop tools).
Understanding of cybersecurity best practices, including phishing awareness and endpoint protection.
Experience with device imaging and deployment tools (e.g. Intune).
Experience with Power Apps, Power Automate, Power BI (desirable).

Mobility:

Occasional travel to other UK sites.

Competencies Required:

Teamwork
Adaptability
Communication
Accountability
Positive and enthusiastic
Strong End-user engagement
Ability to grasp concepts quickly
Tenacity
Eagerness to acquire new skills
Logical and analytical thinker

Jungheinrich is an attractive employer and cares about its employees. We offer a wide range of benefits, training courses and on-going career support.

We have 1 open positions

IT Support Technician